Quadient® Inspire Flex
The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform
The world’s most powerful omnichannel CCM solution
Quadient’s enterprise CCM solution, Inspire Flex, has transformed customer experience for thousands of companies around the world. Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalized, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT.
One platform, unlimited channels
Power interactive and compliant experiences at scale for web, mobile and digital.
Quadient Inspire Flex – latest release
The latest release of Inspire Flex, R15, includes over 300 new features designed to enable rapid response to market changes and speed digital transformation by empowering business users to elevate CX and exceed customer expectations through personalized, compliant content across all touchpoints. It’s customer experience built for a digital-first world.
The only end-to-end CCM solution
Inspire Flex is the only complete end-to-end CCM solution. From design to delivery, from tracking to archiving content, data and history, Inspire Flex streamlines all aspects of the communications lifecycle under one platform. Inspire Flex’s capabilities work together out of the box and integrate with the most complex of systems and legacy applications, making it easy to leverage existing templates and data from point solutions to create personalized, omnichannel customer communications.
Complimentary eBook: The State of Customer Experience
Powerful communications
Inspire Flex is comprised of several fully integrated capabilities that work together to deliver a powerful, seamless experience for your enterprise.
Capabilities
Design
Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage and publish even the most complex and regulated communication templates.
Customize
Leverage base templates to create and customize human-centric communications. Empower business users to manage content and personalization in a controlled environment to ensure compliance.
Produce
Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.
Deliver
Deliver email, SMS and Whatsapp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel coordination capability automatically attempts redelivery on alternate channels to ensure engagement.
Learn more about omnichannel CX
Transform to digital
Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimized viewing.
Learn more about Digital Advantage Suite
Hosted managed services
Do more with less. Quadient Hosted Managed Services (QHMS) is a tailored service that empowers customers with the power of Inspire Flex while removing all the hassle of managing the application or its hosted infrastructure. With QHMS you benefit from the planet’s most intelligent CCM solution without any heavy lifting. Free IT for other business initiatives and let the experts get you to value quicker.
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Robust, holistic interaction history reduces risk
Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for future referencing at all stages of the customer life cycle.